Refund policy
At O'Daddy Performance we want you to shop with confidence.
Please read the following policy carefully before requesting a return.
Returns
We accept returns within 30 days of delivery.
To be eligible for a return, the item must:
- Be unused and uninstalled.
- Be in its original packaging.
- Be in the same condition as received.
- Include all accessories and components.
Non-Returnable Items
We cannot accept returns for:
- Used or installed products.
- Products damaged through misuse or incorrect installation.
- Clearance or final sale items.
- Custom-made or special-order products.
- Gift cards.
Return Process
To request a return, contact:
Please include:
- Your order number.
- A description of the issue.
- Photos where applicable.
Return requests must be approved before items are sent back.
Return Shipping
Unless required under Australian Consumer Law or the product is faulty, customers are responsible for return shipping costs.
We recommend using a tracked shipping service.
Damaged, Incorrect or Faulty Items
If your order arrives damaged, faulty or incorrect, please contact us within 7 days of delivery.
Where appropriate, we will arrange a replacement, repair or refund in accordance with Australian Consumer Law.
Refunds
Once your return has been received and inspected, we will notify you of the outcome.
Approved refunds will be processed to your original payment method within 10 business days.
Your bank or payment provider may require additional time before the funds appear in your account.
Australian Consumer Law
Nothing in this policy excludes or limits your rights under the Australian Consumer Law.
Customers are entitled to remedies where goods fail to meet consumer guarantees under applicable legislation.
Contact
For any questions regarding returns or refunds, contact:
Email: support@odaddyperformance.com
Business Hours
Monday – Friday
9:00 AM – 5:00 PM (AEST)
We aim to respond within 1–2 business days.