Refund policy
Return and Refund Policy
We offer a 30-day return period. You have 30 days from the date your order is delivered to request a return.
To be eligible for a change-of-mind return, the item must be unused, uninstalled and in its original condition and packaging. You must also provide your order number or proof of purchase.
To request a return, contact us at support@odaddyperformance.com before sending anything back. Approved returns must be sent to the return address provided in our instructions. The return address may differ depending on the product and fulfilment partner.
Items returned without prior approval may not be accepted.
Change-of-mind returns
Unless required by law, customers are responsible for return shipping costs for change-of-mind returns. Original shipping charges and international customs fees are not refundable.
We may deduct any loss in value caused by use, installation, damage, missing packaging or incomplete contents.
Damaged, faulty or incorrect items
Please inspect your order after delivery and contact us as soon as possible if the product is damaged, defective or incorrect.
Include:
- Your order number
- A description of the issue
- Clear photos or video of the product, packaging and shipping label
Where required by applicable consumer law, we will provide an appropriate remedy, which may include a repair, replacement or refund.
Nothing in this policy excludes any rights or remedies available under the Australian Consumer Law. Australian customers may be entitled to a repair, replacement or refund where a product fails to meet a consumer guarantee.
Fitment and installation
Customers are responsible for checking vehicle compatibility, measurements, specifications and installation requirements before ordering.
We do not accept change-of-mind returns for products that have been installed, modified, painted, cut, drilled or otherwise altered. This does not limit your rights where a product is faulty, incorrectly described or not fit for its stated purpose.
Professional installation is recommended for automotive parts where appropriate.
Non-returnable items
Unless required by law, we do not accept change-of-mind returns for:
- Custom-made or personalised products
- Products that have been installed, modified or damaged after delivery
- Clearance or final-sale products where clearly identified
- Gift cards
- Items missing original packaging, accessories or components
Exchanges
We do not currently offer direct exchanges. After an approved return is completed, you may place a new order for the required product.
European Union returns
Customers in the European Union may have the right to cancel an eligible online purchase within 14 days of delivery without giving a reason. Unless the product is faulty or otherwise required by law, the customer may be responsible for return shipping costs. Certain customised, personalised or otherwise exempt products may not qualify.
Refunds
We will notify you after the approved return has been received and inspected.
If approved, the refund will be issued to the original payment method. Please allow up to 10 business days after approval for processing. Your bank or card provider may require additional time for the funds to appear.
Contact us at support@odaddyperformance.com if more than 15 business days have passed since your refund was approved.
Then click Publish. Because return addresses can vary by supplier, never place your home address in this policy unless you genuinely intend to receive all returns there.